FAQ's

Frequently asked questions

Tutoring Related FAQ's

1. What subjects do you offer tutoring in?
We offer tutoring in Math, Science, English, and ESL and French. We also provide post-secondary and specialized tutoring upon request. 

2. How does online tutoring work?
Our tutoring sessions are conducted live via an interactive online platform. Students connect with a tutor in real-time for personalized, one-on-one or small-group instruction.

3. Are the tutoring sessions recorded?
Yes, recorded sessions may be available upon request to help students review lessons.

4. Can I choose my tutor?
Yes! We strive to match students with the best tutor based on their needs and preferences.

5. What is the duration of each tutoring session?
Sessions typically last 60 minutes, but we offer flexible scheduling based on student needs.

6. Do you provide homework help?
Yes, our tutors assist with homework, assignments, and test preparation.

7. What age groups do you support?
We provide tutoring for K-12 students, post-secondary learners, and adult education programs.

Essential Skills Related FAQ's

1. What are essential skills, and why are they important?
Essential skills include reading, writing, numeracy, communication, and digital literacy—critical for academic and career success.

2. Who can benefit from essential skills training?
Students, job seekers, and professionals looking to enhance their workplace and academic skills.

3. How is essential skills training delivered?
Training is conducted online with live instructors and interactive learning materials.

4. Can organizations enroll groups for essential skills training?
Yes, we offer group training sessions for organizations, tailored to their needs.

5. Do you provide certificates upon completion?
Yes, participants receive certificates upon successfully completing training programs.

Platform Related FAQ's

1. What technology do I need for online tutoring?
A computer, tablet, or smartphone with a stable internet connection and a microphone is required. A webcam is recommended but not mandatory.

2. What platform do you use for tutoring sessions?
We use a secure and interactive online platform with video, chat, and digital whiteboard features.

3. Do I need to install any software?
No, our platform is web-based and accessible through a browser.

4. What if I experience technical issues during a session?
Our support team is available to assist with any technical issues before and during sessions.

5. Can I reschedule a session if I miss one?
Yes, sessions can be rescheduled with at least 24 hours notice to the tutor.

Payment & Refund Related FAQ's

1. How much does tutoring cost?
Pricing depends on the subject, session length, and whether it’s one-on-one or group tutoring. Contact us for detailed pricing.

2. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure online payment methods.

3. Is there a refund policy?
Yes, refunds are available under specific conditions, such as cancellations made at least 48 hours in advance. Please check our refund policy for details.

4. Do you offer package discounts?
Yes, we offer discounted rates for bulk session purchases or long-term commitments.

5. Can organizations apply for funding assistance?
Yes, some organizations may qualify for funding. Contact us for more details on eligibility.